Terms of Service

Acceptance of terms

By installing Nouss on your store, creating an account or using the Nouss dashboard, you accept these terms on behalf of your business. If you do not agree, do not install or use the service.

Use of the service

Nouss analyses visitor behaviour on your ecommerce store to produce purchase-intent scores and audience segments, and syncs those segments to the advertising and messaging platforms you connect. Scores are predictive estimates, not guarantees of purchase, revenue or advertising performance.

Account responsibilities

• Keep your credentials secure and notify us promptly of any unauthorised access.
• Maintain a lawful basis, shopper notice and consent for the data processed through Nouss.
• Comply with the terms of every advertising platform you connect.
• Ensure the information you provide to us is accurate and current.

Subscription terms

Plans are billed monthly in advance based on your store's traffic tier. Subscriptions renew automatically and can be cancelled at any time, effective at the end of the current billing period. Fees already paid are non-refundable except where required by law. If your store exceeds its tier for two consecutive months we will contact you about moving plans.

Intellectual property

Nouss owns the software, models, documentation and brand. You own your store data and the scores generated for your store. We may use aggregated, de-identified statistics that cannot identify you, your store or any shopper to improve the service. You may not reverse engineer the models or resell scores to third parties.

Acceptable use

You may not use Nouss to process special categories of personal data, to target individuals unlawfully, to circumvent platform policies, or to build a competing intent-scoring product.

Limitation of liability

We target 99.9% monthly availability, but the service is provided as-is. To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months preceding the claim, and we are not liable for indirect or consequential losses, including lost advertising performance or lost profits.

Termination

Either party may terminate for material breach not cured within 30 days. On termination we stop processing and delete your data within 30 days, unless retention is legally required.

Governing law

These terms are governed by the laws of India, and the courts of Bengaluru have exclusive jurisdiction, without prejudice to mandatory consumer or data-protection rights in your jurisdiction.

Contact

Questions about these terms: sales@nouss.in.